Privacy

Personal Data We Collect and Process

We process the following categories of personal data:

• Basic Information: Name, date of birth

• Contact Information: Address, phone number, email address

• Customer Activity: Reading and interaction history from our website or electronic communications we send out, as well as technical information about the devices you use

• Cookies: We use cookies to improve functionality, analytics, and user experience. You can manage your cookie preferences in your browser.

Personal data is collected directly from you through the information you provide and when you use our services and products.

How We Use Personal Data

Service Delivery / Contract Fulfillment

We use your personal data to fulfill our agreements with you when you have ordered a product or service. The legal basis for this processing is that it is necessary to fulfill a contract with you.

Customer Relationship Management

We use your personal data to manage our customer relationship with you, including customer service, handling complaints, and resolving issues. The legal basis for this is that the processing is necessary to fulfill a contract with you.

Analysis, Business Development, and Service Improvement

We continuously develop and improve our services and products. This involves analyzing personal data such as customer activity, customer history, and account information. The legal basis for this processing is our legitimate interest.

Sales and Marketing

We use personal data for sales and marketing purposes, such as sending emails about our services. The legal basis is our legitimate interest. You may opt out of marketing at any time. We may also ask for your consent to use your data for profiling to make our marketing more relevant.

Security, Fraud Prevention, and Crime Prevention

We process personal data to protect our users and ourselves from fraud, misuse, and criminal activity. The legal basis for this processing is our legitimate interest.

Compliance With Legal Obligations

In some cases, we are required to process personal data to comply with legal obligations, such as storing accounting-related information. The legal basis is compliance with a legal obligation.

Your Rights

If you wish to exercise any of your rights, contact us at joakim@reindeerexperience.no .

Right of Access

You may request a copy of all personal data we process about you.

Right to Rectification

You may request correction or completion of inaccurate or misleading information.

Right to Erasure

You may request that your personal data be deleted. Information we are legally required to retain (e.g., accounting data) cannot be deleted.

Right to Restriction of Processing

In certain cases, you may request that we limit the processing of your personal data. You can manage consents or reservations in our solutions.

Right to Object

If we process your data based on legitimate interest, you may object to the processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

Complaints

If you believe we are not processing your personal data in accordance with applicable laws, please contact us. You may also file a complaint with the Norwegian Data Protection Authority (Datatilsynet).